Knowledge is Power…
The following list of frequently asked questions and answers are designed to assist you. If you require any further information, please contact us.
How do I make an appointment?
A referral is required from your GP, Physiotherapist or other Consultant. Most insurance companies require this as a requirement for you to be able to claim from your policy. Please obtain an authorisation code from your insurance company. You must then telephone the out-patient department and make an appointment at your earliest convenience.
When will I be seen?
Dr Bawa aims to see all patients within 2 weeks*. Patients who need to be seen in an emergency will be accommodated within 24-48 hours in most cases.
Where will I be seen? What about COVID-19?
Virtual consultations are now operational, both by telephone and video.
If it is felt you need to be seen in person, this will be at the Consulting Rooms, Nuffield Health Glasgow Hospital, 25 Beaconsfield Road, Glasgow, UK. You MUST NOT attend the hospital if you have COVID symptoms. Please refer to NHS Inform website for what to do if displaying COVID symptoms.
The hospital is COVID prepared – there is a temperature check on arrival, a face covering is provided if needed and hand sanitiser. You will be asked to remain in your car until called straight through for your appointment.
What if I need an emergency appointment?
Your GP or other Consultant can fax an urgent referral letter and arrange to speak personally to Dr Bawa so an appropriate assessment can be made when you should be seen.
How long will the consultation take?
This varies from patient to patient. However you can be rest assured your appointment will not be rushed, and you will have ample time to describe your symptoms, have an appropriate examination, and discussion regarding diagnosis/investigation/management.
Do I need to bring anything to my consultation?
You should if you have not already, provide the reception desk with details of your insurance company and policy number/authorisation number. Please also bring a copy of the referral letter (if not already sent) and a copy of any test results (bloods, x-rays etc) that your GP may have already done.
How much will it cost?
Consultation fees are available on request. Please be aware of any policy excess on your insurance policy, which needs to be paid promptly. For self funding patients, costs for investigations and procedures can be requested from the out patient department.
How quickly can I get an MRI scan?
Scans can be performed within 24 hours if indicated. Most scan are performed within 2-4 working days.
How will my GP find out about my diagnosis/results?
A clinic letter will be sent to your GP detailing the consultation and its outcomes/recommendations.
How do I make a return consultation appointment?
Dr Bawa will suggest when you should make a return appointment if required. You are also free to make an appointment for review at any time if you feel it necessary. Return appointments don’t usually need a referral from the GP. You can make a return appointment at the reception desk before you leave or by calling by phone.
What if I can’t make my appointment time?
Please cancel your appointment as soon as is practically possible if you feel you will not be able to attend. This allows the appointment to be given to someone else. Failure to cancel appointments may result in a late cancellation fee. Insurance companies generally do not compensate clients for this.
Where can I get more information?
Some useful websites are listed below:
http://www.arthritisresearchuk.org/